Privacy Policy

• Identity & contact data: name, email, phone, delivery/collection address.
• Health-related data you provide: prescriptions, patient details for lab bookings, test selections.
• Order & transaction data: items purchased, amounts, payment status (we never store full card/UPI credentials).
• Technical data: device, app/browser, and usage information.

To create and manage your account; fulfil medicine orders and lab bookings; arrange home sample collection and delivery; process payments and refunds; send transactional updates; provide support; meet legal, pharmacy and diagnostics obligations; and, with your consent, send offers you can opt out of at any time.

Prescriptions, reports and patient details are sensitive personal data. We store them with access controls, encrypt them in transit, keep report and prescription files private (accessible only via short-lived signed links), and share them only with the partner pharmacy, laboratory or phlebotomist required to fulfil your request.

We share data with payment gateways, delivery/logistics partners, diagnostic laboratories, and communication providers strictly to deliver the service, and with authorities where required by law. We do not sell your personal data.

You may access, correct, or request deletion of your data, withdraw consent, and grieve a decision. To exercise these rights, contact our Grievance Officer below.

We retain data only as long as necessary for the purposes above or as required by pharmacy/tax law, and apply row-level security, encryption and least-privilege access to protect it.

Grievance Officer, TreMed
Email: grievance@tremed.in · Support: support@tremed.in
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.